Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at support@outdoorvaulttactical.com for instructions on where to send your item. Customers are responsible for return shipping costs. Items sent back without first requesting a return will not be accepted.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.
Exceptions / non-returnable items: We cannot accept returns on perishable goods, custom or personalized items, personal care goods, hazardous materials, sale items, or gift cards.
Exchanges: To exchange an item, return the original and place a new order once the return is accepted.
Refunds: Once we've received and inspected your return, we'll notify you of approval. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at support@outdoorvaulttactical.com.