Frequently Asked Questions
Frequently Asked Questions
🚚 Shipping
How long does shipping take?
Most orders ship within 1–2 business days. Standard shipping typically takes 5–7 business days. Expedited options are available at checkout.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $75.
Do you ship internationally?
Currently we ship within the United States. International shipping is coming soon!
📦 Orders & Tracking
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use it to track your package directly on the carrier's website.
Can I change or cancel my order?
Orders can be changed or cancelled within 24 hours of placing them. Contact us at support@outdoorvaulttactical.com as soon as possible.
🔄 Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. Contact us to initiate a return.
How do I start a return or exchange?
Email us at support@outdoorvaulttactical.com with your order number and reason for return. We'll get you taken care of quickly.
🛒 Products
Are your products authentic and high quality?
Absolutely. We carefully select every product in our store to meet the demands of serious outdoor enthusiasts and tactical professionals.
Do you restock sold-out items?
Yes, most items are restocked regularly. You can contact us to be notified when a specific item is back in stock.
💳 Payments
What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay.
Is my payment information secure?
Yes. All transactions are processed through Shopify's secure, encrypted payment system.